PRIVACY POLICY
TropiRoots S.A.S. – Privacy Policy
TropiRoots S.A.S. (hereinafter “TropiRoots,” “we”) informs users of the Site https://tropiroots.com.co (hereinafter “the Site”) about its policy regarding the collection, use, storage, processing, and protection of personal data, in compliance with Colombian legislation (Law 1581 of 2012, Decree 1377 of 2013, and related regulations) and, where applicable, international regulations (e.g., GDPR).
1. Data Controller
Company Name: TropiRoots S.A.S.
Address: [Calle 114 #42-300, Tower 17, Office 302, Barranquilla – Colombia]
Privacy Contact Email: [privacidad@tropiroots.com.co]
Phone: [+57 300 696 5494 / 301 707 3941]
2. Personal Data We Collect
We may collect the following types of data when you interact with the Site:
Contact Data: Full name, company, position, phone, email address.
Business Information: Country of origin, estimated purchase volume, export destination.
Technical Data: IP address, device type, browser, connection logs.
Other Information: Any information you voluntarily provide when completing forms or requesting quotes.
3. Purpose of Data Processing
Collected data will be used to:
Respond to inquiries, quotes, and commercial contacts.
Manage export operations, logistics, and invoicing.
Send informative communications about products, news, and relevant content (if consented).
Improve the website, security, statistical analysis, and usage monitoring.
Comply with applicable legal and regulatory obligations, including international trade.
4. Consent
By using the Site and completing forms, you provide consent for the processing of your data in accordance with this policy. For commercial communications, you may revoke consent at any time using the indicated procedure (e.g., “unsubscribe” button).
5. Rights of Data Subjects
In accordance with Law 1581 of 2012, you have the right to:
Access, update, and correct your data.
Request proof of given consent.
Request deletion from databases (“right to be forgotten”) where no legal retention obligation exists.
Object to data processing (where applicable).
Revoke consent.
File a complaint with the competent data protection authority.
To exercise these rights, contact us via the indicated privacy email.
6. Data of Minors
The Site is not directed at individuals under 18 years of age. We do not collect data from minors unless authorized by legal representatives and in strict compliance with applicable regulations.
7. Data Transfer and Sharing
Data will not be shared with third parties without your authorization, except in the following cases:
To comply with legal obligations or customs/commercial regulations when exporting products.
With logistics partners, customs agencies, or third parties essential for managing exports, under confidentiality agreements.
In cases of company merger, reorganization, or sale, ensuring continuity in data protection.
8. Data Security
We implement reasonable technical, administrative, and organizational measures (e.g., encryption, access controls, backups, secure protocols) to protect data against unauthorized access, loss, alteration, or disclosure.
9. Data Retention
We will retain your data while you maintain a commercial relationship with us, while legal retention obligations exist, and while necessary for legitimate purposes described in this policy.
10. Changes to the Policy
We may update this Privacy Policy to reflect legal changes, operational updates, or technological advancements. Updated versions will be available on the Site with the revision date. Continued use of the Site implies acceptance of these changes.
11. Applicable Law and Jurisdiction
This policy is governed by the laws of Colombia. In case of disputes, they will be submitted to the competent courts in Cartagena (or the agreed city). Additionally, if an international authority (e.g., European data protection authority) applies, we will comply with relevant international legal provisions.
